Question 1

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies depending on the circumstances and the timing of the cancellation. Any Cancellation before 48hrs of the move will be refunded 100%. Please contact our customer service team for details.

Question 2

Do you provide packing materials, or should I purchase them separately?

Accepted Answer

We offer a variety of packing materials, including boxes, bubble wrap, packing tape, and more, available for purchase. You can also choose our packing services for added convenience, where our team will pack your belongings securely.

Question 3

How do you handle large or bulky items like furniture and appliances?

Accepted Answer

Our experienced movers are trained to safely disassemble and reassemble furniture and appliances as needed. We have the equipment and expertise to handle large and heavy items with care.

Question 4

How far in advance should I book my move?

Accepted Answer

We recommend booking your move as far in advance as possible, especially during peak moving seasons. This helps ensure availability and allows us to plan your move effectively.

Question 5

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including major credit cards, cash, and certified checks. Our team will provide you with payment details and options when booking your move.

Question 6

What should I do if I need to change my moving date or destination?

Accepted Answer

Contact our customer service team as soon as possible to discuss your options and make the necessary changes.

Question 7

Do you provide moving supplies?

Accepted Answer

Yes, we offer a range of moving supplies for sale, including boxes, packing tape, bubble wrap, and more.

Question 8

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed and insured to ensure the safety of your belongings during the moving process. Our team is trained to handle your items with care and professionalism.

Question 9

What factors affect the cost of my move?

Accepted Answer

The cost of your move depends on factors like the distance, the size of your move, the number of items, packing services, and any additional services you may require. We'll customise your quote based on your specific needs.

Question 10

How should I prepare for moving day?

Accepted Answer

We recommend disassembling furniture, packing essentials separately, labeling boxes, and making a checklist of items you'll need on moving day. Our team will guide you through the process.

Question 11

Work and income register supplier?

Accepted Answer

Yes, we're register with work & income ( WINZ ). 
Contact today to get your WINZ move quote!

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FAQs